Privacy Policy

PRIVACY AND POLICIES

LilBea Foods (“we,” “us,” or “our”) operates the LilBea Foods website (the “Service”, “Website”).

This page outlines our policies on collecting, using, and disclosing Personal Information when you access our Service.

We do not share or use your information beyond what is stated in this Privacy Policy.

Your Personal Information is used to provide and enhance the Service. By using the Service, you consent to the collection and use of your information as described in this policy. Unless otherwise specified in this Privacy Policy, the terms used here have the same definitions as those in our Terms and Conditions, available at https://lilbeafoods.com.

Registration on our website

When using our Service, we may request certain personally identifiable information to contact or identify you. This “Personal Information” may include, but is not limited to the followings -: Name, Email address, Phone number and Address

You must be over 18 years of age to register on our website – LilBeaFoods.com. We do not intentionally collect personally identifiable information from individuals under the age of 18. If you are a parent or guardian and become aware that your child has shared Personal Information with us, please contact us. If we learn that a child under 18 has provided us with Personal Information, we will promptly remove it from our records.

When you visit our website, we collect certain information that your browser automatically sends, referred to as “Log Data.” This may include details such as your computer’s Internet Protocol (“IP”) address, browser type and version, the pages you visit on our Service, the date and time of your visit, the duration of your visit on those pages, and other relevant statistics.

During your registrations, you will be required to provide your details, it is your responsibility to ensure that the details you provide during registration or anytime are correct and complete.

You can inform us of any changes to your information by updating your personal details at any time to ensure our records are correct.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Third Party

We may engage third-party companies and individuals to support our Service, deliver it on our behalf, perform related tasks, or help analyse its usage.

These third parties are granted access to your Personal Information solely for these purposes and are required to keep it confidential and not use it for any other reason.

Shipping & Delivery

Our delivery service covers the whole of UK addresses, EU Countries, and rest of the world at large. Our frozen items and fresh vegetables are only available for delivery withing the United Kingdom.

We do offer “Click & Collect” for FREE to all customers from our stores or hubs closer to you if there is any.

PLEASE NOTE THAT OUR “CLICK and COLLECT” service is not available until further notice.

Most orders placed and paid for will be delivered the following day but on some rare occasions it may take between 2 – 5 working days (excluding weekends).

Also, we do same day delivery which attracts the condition of minimum purchase of £6.99 respectfully. The delivery cost to the following post codes are as follows

Orders for same day delivery must be placed and paid for by 1.30pm and our delivery time is always between 5.30pm and 9.30pm. You will be notified with a text message when your delivery is on the way to you through the mobile number associated with your order.

Please note that orders placed after 1.30pm on Saturdays would be delivered on the Monday the following week for selected post codes, and on Tuesdays for the rest of UK.

We only offer Call Order to our wholesale customers. Kindly contact our customer service on: 01234396760 or email us at info@lilbeafoods.com for further enquiries or to discuss a special delivery arrangement.

Click & Collect

PLEASE NOTE THAT OUR “CLICK and COLLECT” service is not available until further notice.

We do offer our customers the option of Click & Collect for no additional charges on our website. You select the Click & Collect option when checking out after placing your order on our website and collect from our store or nearest hubs to you.

Simply order by 10.30am and collect by 5pm at our nearest store the Same Day. We will notify you once your order is ready to collect. This service is most suitable for our customers living in Central Bedfordshire, Bedfordshire, Cambridgeshire, and Hertfordshire

Alternatively, you can use our delivery option.

Privacy & Security

It is of great importance to us providing a safe and secure shopping environment for all customers, we at LilBea Foods reserves the right to use reputable security devices and systems. We ensure to protect the privacy and confidentiality of your information, including personal information.

However, no method of transmission over the Internet or electronic storage is entirely secure. While we take commercially reasonable measures to safeguard your Personal Information, we cannot guarantee complete security.

LilBea Foods may change its policies occasionally without your notification, please check our policy page from time to time.

Returns, Refund & Replacements

It is of great importance and pride to us ensuring that our products get to you in good and perfect condition. In a situation that you are not completely satisfied, we are happy to replace any item you are not satisfied with if you come into of our local hubs closer to you, issue a full refund on the particular product(s) or issue you a voucher equivalent to the number of item(s) certified returned to use on your next shopping with us as long as the items is within our relevant cancellation period.

For all non-edible grocery products, you have 28 days to change your mind and for edible products apart from frozen and perishable items you also have 7 days to change your mind. Please be aware all products must be returned in their original packaging and in their original condition, also note that proof of purchase is required.

According to our Terms and Condition find below Products which are not refundable or can be returned unless faulty

The following products are not refundable unless faulty:

• Frozen foods items, for example – Frozen meat, fish, seafoods. Vegetables etc.
• Smoked food items, for example – Smoked meat and smoked fish items etc.
• Fresh and perishable goods, for example – Fresh vegetable, etc.
• Baby food

Requesting for a refund

Click & Collect – The item(s) you bought must be handed back to a member of staff and we will arrange for a refund

Online delivery – You must post back the item(s) you bought in the original condition and packaging and we will arrange a full refund back to you, also you have the option of exchanging the items or getting a refund at any of our stores closer to you.

Kindly note that we will refund your money in the same way you paid for the item(s).

• Paid with Cash: Your refund will be given in cash according to the amount you have paid for the item(s) but may be in different denominators you have paid us.
• Paid with Credit or Debit card: Your refund will go back unto the same card, please allow 3-5 working days for the refund to reflect in your account.

Please note that Item(s) purchased at an offer price, the refund will be based on that promotional price.

Ordering

If you have ordered online and chosen the “Click and Collect” option to collect from one of our stores or hubs, the actual store for collection will be agreed with you together with the time slot will be agreed when you place your order.

Kindly note that you will be unable to collect your order earlier than the agreed time slot at the time you place your order online.

In the situation that you arrived late for your collection; you may still collect your order as long the store is still open.

Kindly note it is our requirement that you produce the following identification whenever you are collecting your order or else, we may not be able to give the order to you

• Your Order number issued to you after you placed and made payment online, this number is highlighted on your order confirmation email
• The Bank card you have used to pay for your order
• A form of Identification with your name and address on it, example – a Driving licence

Whilst we make every effort to get your order ready for collection at the agreed time, kindly note we will not be liable in any form or way if we fail to do so in part or in full due to circumstances or situations beyond our control.

Payment, Pricing & Promotions

We accept the following as a form of card payment

• Visa debit or credit cards,
• Visa Electron cards,
• Mastercard and Maestro.

The safeguard of your information is of great importance to us that is why we take every reasonable care to ensure that your order and subsequent transactions are conducted in a secure environment. Our payment gateway is managed by one of the best in the market, your credit/debit card details will be encrypted to minimise the possibility of unauthorised access. Please see Privacy & Security paragraph above for more information.

We will notify you in time to let you know if a particular item is not available for any reason after we have accepted your order. We will refund the amount for the item(s) already paid to us by way of credit to your credit or debit card.

Prices and VAT

Please note that the prices on our website are guides only. The actual price you pay will be the price charged in-store at the time your order is picked for processing. The actual order value cannot be determined until the day of delivery, because the prices stated on the website may vary either above or below the prices in store on the day your order is picked and delivered.

When you visit our stores to collect your order, you may return any item and receive a full refund if you consider that the difference between the price charged and the guide price shown on our website is unacceptable to you.

Promotion

We always give customers a reason to buy as more they spend, the more they are rewarded! We ensure our customers get a great value for their money, by providing amazing deals. Some offers may be available on line but not available in store if they are out of stock; some prices may also vary compared to our online store.

Cheaper Alternatives

Kindly do note that cheaper alternatives on our website are suggested products to assist you to spend less. You are not under any obligation to select an alternative. There may be disparity in quality, size, health, and ingredient between or among the products suggested.

Compliance With Laws

We will disclose your Personal Information if required by law or in response to a subpoena.

Customer Service

Please do contact us with the following email address if you do have an order query info@lilbeafoods.com

The lilbeafoods.com and lilbeafoods.co.uk website is owned and operated by LilBea Group Limited, a company registered in England and Wales, whose registered office is at 12A High Street, Biggleswade SG18 8JY.